This once private villa was owned by Sir Richard Branson and will offer our guests an amazing and intimate experience in the  village of Deia (read about it here!).  Journalist Amy Louise Baily describes Deia as a “fairy tale-like village in Spain’s Balearic Islands, which has had a magnetic effect on creative figures over the years, drawing in icons from the worlds of art, fashion, music, film and literature!”  Has there ever been a more appropriate place for a Conference Group event?   More to follow on this once-in-a-lifetime conference experience.  For a peek inside this Belmond property, take a look at La Residencia here.

We are thrilled to announce our 2026 program Facilitator, Mr. Ron Kaufman.  Ron is one of the world’s most sought-after educators, consultants and business thought leaders.  Not to mention that he is one of the very best customer service motivational keynote speakers on the topic of achieving superior service.  Ron has been recognized for 7 years running as the #1 Customer Service Global Guru. You can find Ron’s bio below.  In addition, see Ron’s introduction video here.

For this event you will enjoy:

– 6 nights at our hotel, La Residencia, a Belmond Property,

– Breakfast for two each day,

– An opening night meet-and-greet cocktail event and dinner – with participants and paid guests,

– A closing day lunch for participants and paid guests

– Private ground transfers arranged for arrival and departure to the airport (NOTE: the arrival airport is Palma de Mallorca, PMI)

– And of course, our content delivery (3 days of content at approximately 4.5 hours per day),

The daily schedule:

Oct 18 Sunday – Day 1 Arrival day, and cocktails and dinner 

Oct 19 Monday – Day 2 Content session I (8-12:30)

Oct 20 Tuesday – Day 3 Content session II (8-12:30)

Oct 21 Wednesday – Day 4 Open

Oct 22 Thursday – Day 5 Open

Oct 23 Friday – Day 6 Content session III (8-12:30), followed with group lunch 

Oct 24 Saturday – Day 7 Departure

Pricing, Deposit and Cancellation Schedule