Ron Kaufman is one of the world’s most sought-after educators, thought-leaders, and keynote speakers on customer experience and service culture development. In 2018, 2019 and 2020, Global Gurus ranked him as the #1 customer service guru in the world. In addition, he has been rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine.
As Co-Founder of UP! Your Service, Ron leads a consultancy that helps companies on every continent build cultures of uplifting service that deliver real business results. He works with government agencies and multinational corporations recognized for delivering exceptional value and consistently superior service. A few of his clients include Singapore Airlines, Changi Airport, Xerox, General Motors, Johnson&Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, and Microsoft. His programs deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence.
The methodology that Ron and his team have developed over three decades includes a proven architecture of service principles, leadership rules, and service culture building blocks that apply across all industries and cultures. This methodology is easily customized to the needs of each organization, including all team members from leadership to frontline.
Ron Kaufman is the author of 15 books on service, business, and inspiration, including the New York Times bestselling “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet”.